What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Short wait while completing forms. Store was easy to find, staff was friendly with smiles. Hearing test was conducted with clear instructions. Information on hearing aids was concise and options were given.

Betty Sue Viterna, on Google

Cynthia was excellent. Paid attention to whatever I said to her. I believe she took into account what my real hearing issues are. Really appreciated that from her.

John Aegerter, on Google

I had a very good experience at New Sound. The staff was friendly, most courteous and respectful. I was comfortable there knowing I was in knowledgeable and skilled hands.

Judith Mayotte, on Google

Working with Cynthia was very nice. She is knowledgeable and professional. She did a very thorough testing in order to fit in my hearing aids. I would recommend her or anybody interested in buying new hearing aids.

Kent Andreas, on Google

The NewSound audiologist was very thorough. She found that my right hearing aid was not working properly & sent it off to be repaired. The doctor also ordered me a device to help me understand speech during TV programs. I was extremely pleased with the service & professionalism of the...

Lynn McCormick, on Google

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