Our Staff

Stephanie Pulido

Audio Tech

Stephanie graduated with a Bachelor of Science in Communication Sciences and Disorders from The University of Texas Rio Grande Valley in 2022. She has a passion for providing exceptional service to her community and for assisting patients with their hearing difficulties.

When not helping save hearing lives, Stephanie enjoys time spending quality time with her family and friends. She also enjoys traveling and exploring new cities, taking in the sights and culture each place has to offer.

Kelsey Rivera

Patient Care Coordinator

My name is Kelsey and I am the Patient Care Coordinator in the McAllen, Texas clinic. I am committed to providing compassionate, patient-centered care and take pride in helping individuals improve their quality of life through better hearing. As I continue growing in my career, I remain dedicated to creating a supportive environment where every patient feels heard, valued, and confident in their hearing health journey.

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

Lucky Trevino, on Google

Great welcoming Staff, Garza

Ropati Tamasese, on Google

THEY WERE VERY POLITE AND RESPECTFUL. LOCATED THE PROBLEMS QUICKLY AND EFFICIENTLY !!!

MARK OPIE, on Google

They took wonderful care of Robert. He is looking forward to seeing them again.

Ellen Neeley, on Google
Wanda Rosario, on Google

(Translated by Google) The staff provides excellent customer service. I loved how quickly I was able to schedule an appointment at New Sound on Main Street in McAllen, Texas. The appointment was for July 16, 2026. Stephanie and Ms. Garza were always smiling and willing to help customers. Thank you...

Yolanda, on Google
Henry Garcia, on Google

Professional friendly great customer service

Priscilla Sanchez, on Google

Great service, they are always quick with getting my grandpa in for an appointment! The ladies who work here are wonderful and very patient. They also do a phenomenal job at explaining things in detail to both myself and my grandpa. It also helps that they know both English and...

jurissa villarreal, on Google

Very professional staff with attention to detail, courteous and friendly.

J.A. CruzAlta, on Google

This was my first experience getting a hearing test and I was very pleased with how I was taken care of and how great it was to get my results immediately after the test. The lady who did my test was Cynthia and she was very professional.

Noelia Reyna, on Google

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